Refund policy

This Policy may be updated from time to time. We encourage you to check back periodically for updates.

Return & refund policy

We hope you love your bōdian ritual. If something isn’t right, please review our return and refund terms below.

Full-price purchases

Only items purchased at full price are eligible for a return and refund. Return requests must be submitted within 30 days of delivery. Items must be unused, unopened, and in their original packaging, with any seals intact. For hygiene reasons, we cannot accept returns of opened or used hand-care products unless they are defective or applicable law requires otherwise.

Items purchased on sale, at a promotional price, or using a discount code are final sale and are not eligible for return or refund, except where required by law.

Preorders

Full-price preorder purchases may be canceled for a full refund at any time before the items are shipped. To request cancellation, contact official@bodian.co with your order number.

Once a preorder has shipped, it is final sale and is not eligible for return or refund for a change of mind. This does not affect your rights if an item arrives damaged, defective, or incorrect, or any rights you have under applicable law.

How to request a return

For eligible purchases other than preorders, sign in to your customer account and submit a return request for the relevant order. If you need assistance, email official@bodian.co with your order number.

Submitting a request does not automatically approve a return or issue a refund. If your return is approved, we will provide instructions and the designated return address. Please do not send items back without approval or to the address on your shipment.

Return shipping

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect. Original shipping charges are nonrefundable for change-of-mind returns, except where required by law.

Damaged, defective, or incorrect items

Please inspect your order upon arrival and contact official@bodian.co promptly if an item is damaged, defective, or incorrect. Include your order number and photos of the item and packaging so we can review the issue and arrange an appropriate resolution.

Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may take additional time to post the refund.

Your statutory rights

Nothing in this policy limits any rights or remedies available to you under applicable consumer protection laws.